On one occasion the front desk told us to do it ourselves 6) it states laundry placed before 9am comes back same day by 6pm, my laundry went missing for 36 hrs 7) beach service is non existent every day there were issues with towel availability 8) the gym is ok but it’s made available to non hotel guests so gets really busy And latestly: 9) on New Years Eve the fireworks malfunctioned and fired into the crowd!.

We asked the hotel twice to book restaurants in the hotel but was never done. So many issues to list 1) damp in bedroom which made me sick 2) dead rat on beach notified the hotel twice but no one even bothered to take a look 3) Hotel is generally quite dirty and some days my room wasn’t cleaned 4) Quality of the food is really bad and overpriced one night room service took 2hrs and the food was cold 5) service quite bad.

The concierge and doormen were always smiling and helpful. The staff in the restaurants were super however especially La Cabanne, what a lovely chilled vibe. Management please visit Hilton Vilamoura in Portugal to really see an amazing consistent culture across a resort, with the General Manager always walking around and genuinely helping his team, but it needs to start with the front of house receptionists. No beach towels on day 1 from midday - kept checking for 3 hours!. Overall we were disappointed, management you could make this resort so much better with a stepped change in the culture, and please start with the receptionists (no warm welcome and we were there for 6 nights not cruise guests just there for a day or two, absolutely no details on the hotel and check out was equally awful), the coffee shop lady was also miserable which was a shame when picking up your first coffee every morning, the infinity pool area lacked sun loungers and I don’t understand why the beach sun loungers had padding but the pool loungers were hard metal.

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